Customer Commitment

We are committed to providing exceptional customer service, whether you live or work on the Cadogan Estate. We are proud to have so many long lasting relationships, which helps to build a strong sense of community across the neighbourhood.

Your feedback and comments are essential to ensure that we are continually able to improve. To achieve this, we have partnered with RealService* on a Customer Feedback Framework, designed following extensive research and help from many existing customers. This ensures we receive live feedback at key stages of our customers’ experience with Cadogan, allowing us to listen and react swiftly – continually shaping and improving the customer experience.

If you would like to make a complaint, details of our complaints procedure can be found here

*Real Service is a leading independent customer experience consultancy

94.4%

of customers rate their overall satisfaction as a Cadogan customer good or excellent

73.6%

of new customers cited Cadogan’s reputation, followed by location, as to why they chose their current property

93.8%

of customers rate Cadogan’s responsiveness to requests as good or excellent

"I have only good things to say. Cadogan is the most efficient and professional property rental company.
I would say the best of the best."

LAURA HOLZ

"Cadogan is much more hands on than smaller landlords I have used. Cadogan has been a land owner for centuries and they know what they are doing; they always look at the big picture. It's a two way thing, I pay the rent, they provide an excellent service and our vision is the same."

MR DIPESH RAJA

“Cadogan are quite simply the best landlords we have ever had. Every member of staff at every point of contact have been professional, kind, patient and generous. We have been made to feel welcome and an important part of the community. This gives us great confidence in our future on the Cadogan Estate.”

Jared Wybrow, London Cheesemongers

"Over the last 13 years the Cadogan team NEVER disappointed us. Always responsive, polite, understanding and extremely professional."

Ms V Fleury

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EXPLORE OUR PROPERTY

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STEWARDSHIP

We are proud to have been part of the community for 300 years